Does the restaurant talk to the front desk?
A hotel management system that cannot post a table bill to a room folio will cost you hours every night audit. Ask whether the POS is native or an integration, and who supports it when it breaks at 20:00 on a Saturday.
Can you leave?
Long lock-in contracts are common in hospitality software. HotelyAir is month to month β no commitment, cancel any time β because we would rather earn the renewal.
Is the reporting real?
Occupancy, ADR, RevPAR, revenue mix, debtor ageing and stock variance should be in the base product, not a premium tier. Ours are.
Who answers the phone?
Local support in your timezone, with emergency escalation, is the difference between a five-minute fix and a lost nightβs trade.